Policies

Reservations available 3 months in advance of our grand opening.
From January 2026, guests may reserve up to 6 months ahead.
We kindly ask guests to arrive 15 minutes prior to their reservation for a seamless welcome experience.

Full payment is required to confirm your daybed or breakfast / lunch reservation.
Please note, the fee secures your space only; culinary and beverage selections are billed separately.

Please note, pool bookings are non-refundable within 4 days of the booking.

Full payment required in advance.
Private events subject to time-based minimum spend and pre-approval.

The pool deck has wheelchair accessible; however, pool access may be limited.

Guests aged 15+ may attend morning sessions when accompanied by an adult; afternoon sessions are 21+ only.

Elevated pool attire is required, including suitable swimwear.

Towels and valet parking included. Robes, lockers, and other amenities available at additional cost.

Payment of bed is required upfront so no refund will be issued if you no show.
15 minute grace period for lounge bookings, 1 hour grace period for sunbeds bookings.

Smoking permitted in select poolside zones only.

Personal photography allowed; drones and pro equipment prohibited unless authorised.

In the event of unexpected weather, we will do our utmost to accommodate changes. Original seating selections will be honoured where possible. You will be offered an alternative date if we are unable to accommodate your booking due to weather.

Kindly note that pets are not permitted across all areas.

Lost items are held for up to 30 days at our ground-level lost property office.

View our Privacy Policy here.